Advanced AI Transcription and Summaries

Effortlessly and securely convert phone calls into text, with intelligent summaries that capture the essence of every meeting and conversation.

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Transcription in Action

Your Speech, Our Expertise

Our AI-powered transcription delivers highly accurate text and actionable summaries of your conversations. Whether it's meetings, interviews, or customer service calls, you get reliable transcriptions and clear insights. Every time.

  • Supports multiple languages, including Flemish
  • Fully integrated with the Fonzer platform
  • CRM integration via API
  • Secure and privacy-friendly: runs exclusively on our own servers
Discover All Possibilities

Advanced Functionalities

Much More Than Just Transcription

Multilingual Expertise

Supports Dutch, Flemish, French, English, German, and dozens of other languages with industry-leading accuracy, even for technical jargon and multi-speaker dialogues.

Intelligent Summarisation

Automatically distils long meetings, interviews, or support calls into concise, structured summaries highlighting decisions, action items, and key points.

Enterprise-Grade Security

Process all audio data exclusively on your own servers with end-to-end encryption, ensuring full compliance with GDPR and industry-specific regulations.

Seamless Integration

Fully integrated into the Fonzer platform and CRM/ERP synchronisation via API for automatic call logging, customer profile updates, etc.

Speaker Identification

Advanced call analysis, such as speaker diarisation with automatic labelling and voice recognition, searchable knowledge base with time-stamped transcriptions and keyword tags, and custom glossaries for industry-specific terminology.

Searchable Archives

Quickly find specific content within your transcriptions with advanced search functions.

Workflow

How Our AI Transcription Works

Our process is designed to work effortlessly, from audio recording to detailed summary. Follow these simple steps:

01

Capture Audio

Record your conversation via our platform by activating the 'call recording' feature.

02

AI Processing

Our advanced AI analyses the audio and converts it into accurate text.

03

Summarisation

Intelligent algorithms extract the key points and create summaries.

04

Integration and Access

Transcriptions are stored and made available through your preferred channels.

Seeing is Believing

View a Sample Transcription

Original Transcription

A
Good afternoon, I'm calling about my invoice from last month. There are some charges on it that I don't recognise.
9:03 AM
Good afternoon, thank you for your call. I'll be happy to help. Could you please give me your customer number so I can look up your account?
9:06 AM
B
A
Yes, it's CUS-78542.
9:09 AM
Thank you. One moment, I'm looking up your details... I see your invoice from 24th May here. Could you tell me which charges are unclear?
9:12 AM
B
A
There's an extra service of €45.90 on the invoice, called "Premium Support". I never asked for this.
9:15 AM
I understand your confusion. I'll check this for you... I see that a Premium Support package was indeed activated on 15th May. According to our records, this was requested by phone.
9:18 AM
B
A
That's not correct. I did call on that date with a question about my subscription, but I certainly didn't order an extra service.
9:21 AM
I understand. In that case, we will correct this immediately. I will remove the Premium Support service and ensure that the amount of €45.90 is refunded to your account. This should be processed within 5 working days.
9:24 AM
B
A
That's great, thank you. But how can I prevent this from happening again in the future?
9:27 AM
That's a good question. I will note in your account that explicit consent is required for new services. Additionally, I recommend that you request a confirmation email after each call regarding any changes. Would you like me to send you an email to confirm this adjustment as well?
9:30 AM
B
A
Yes, I would appreciate that very much.
9:33 AM
Perfect, I'll arrange that for you right away. The email address we have is info@company.com. Is that correct?
9:36 AM
B
A
Yes, that's correct.
9:39 AM
Excellent. Can I help you with anything else today?
9:42 AM
B
A
No, that was all. Thank you for your quick help.
9:45 AM
You're welcome. Thank you for your patience and understanding. Have a nice day!
9:48 AM
B

AI Summary

AI Generated
Customer Call Summary
The customer called about an unrecognised charge of €45.90 for 'Premium Support' on their last invoice. The employee confirmed the service was activated but acknowledged the customer had not requested it. The employee removed the service, initiated a refund, and noted that explicit customer consent is required for future service additions. A confirmation email will be sent to the customer.
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