Operator Console
The Fonzer Operator Console allows operators or receptionists to handle incoming communication professionally and efficiently. This web interface is designed to manage incoming calls smoothly and clearly through the following features:
- real-time overview of active calls and queues
- ability to answer, transfer, and hold calls
- integration with other business systems for increased efficiency
- access to a comprehensive company directory
- employee status information (available, busy, absent)
- Call centre functions such as barge-in, whisper, and listen-in