Call Reporting (CDR)
With just a few clicks, Fonzer provides you with a clear and detailed overview of all your incoming and outgoing calls. Thanks to the intuitive dashboard, you can easily filter by various variables such as time period, device, caller, and much more. This gives you quick insight into the calling behaviour within your organisation and allows you to effortlessly find or analyse calls. Whether you are looking for specific calls, want to discover trends, or monitor your team's performance, with Fonzer you always have the right information at your fingertips.
Detailed Call Analysis
As an extra feature, Fonzer offers the ability to analyse and track every call in detail - especially valuable for incoming calls. You get full insight into the journey a call takes: from the moment it comes in to its final handling. You see exactly which route the call took within the organisation, who answered it, and how long the caller was on hold. In addition, you can also consult other important data such as the total call duration, any transfers, and the handling time. Thanks to these extensive analysis options, you always maintain control over your telephony, quickly identify bottlenecks, and continuously optimise accessibility and customer satisfaction.